About
About
Our trainers have a wealth of training experience gained within multiple sectors over many years. Our training courses offer value for money to our customers whilst achieving a first class learning experience for our participants.
What drives us
What drives us
All our courses are delivered in safe, supportive educational environments and are designed to keep participants interested and engaged by using multiple learning activites including discussions, practical activities, video clips, case studies and quizzes. All our courses are driven by the following values:
- All contributions are valued
- Courses must be current, relevant and clear
- All our courses are designed to be interactive, interesting and fun!
- Death by slide show is a not what we do
- Punctual, polite and professional - every time
Participant feedback is crucial in how our training evolves, as is keeping our course content up to date by mapping them to industry best practice and government legislation
Our customer service
Customer service is hugely important to us - we're commited to providing the following key services with any of our training courses:
1. Pre-course information - we will send you and/or your workplace pre-course information which will let you know key details about the course content and timings.
2. Participant support form - we want to be able to support participants during our courses. If participants have any additional learning needs such as dyslexia, visual or hearing impairments please let us know so that we can help.
3. Participant and customer feedback - we want to continually improve the way we work and we will always seek to gain feedback post-course about what was good and about what we could do differently next time.