training courses 

We offer a range of training courses for multiple industry sectors - if what you're looking for is not detailed here please contact us on or telephone  01905 753453.

Safeguarding adults at risk

Key course content:
  • Adult at Risk defintion
  • Definition of abuse
  • 10 types of abuse 
  • Care Act 2014 information
  • What to do if abuse is suspected
  • Responding effectively to abuse disclosures
  • The role or the alerter in safeguarding
Course duration: 2.5 hours or contact us to discuss your requirements

Our safeguaring courses can be tailored to individual client needs using multiple learning tools such as quizes, dvd clips, case studies, group exercises and discussions. All our training courses are interactive and promote a safe and secure learning environment to discuss this important subject.

Emergency first aid at work

Key course content:
  • Adult CPR (Cardio pulmonary resuscitation)
  • AED introduction (Automatic External Defibrillator)
  • Secondary survey (checking casualties for injuries)
  • Recovery position (maintaining a safe airway)
  • Bandaging
  • Signs and symptoms of heart attack
  • Signs and symptoms of stroke
  • Signs and symptoms of Diabetes
  • Choking
Course duration: 6 hours

Our First Aid courses deal less with the complex detail of medical conditions and concentrate more on the practicalities - recognising the key signs and symptoms of the most common conditions (heart attack, stroke and diabetes) and identifying what you can do to help, 
Upon successful completion participants will be issued a certificate (valid for 3 years).

Automated external defibrillator (aed) awareness

Key course content:
  • Adult CPR (Cardio pulmonary resuscitation)
  • Defibrillation and recognition of heart rhythyms
  • General advice when using a defibrillator
  • Practical session using a training-only AED
Course duration: 2 hours

In the UK there are over 30,000 cardiac arrests each year that occur outside of hospitals, Survival of cardiac arrests can be improved through early CPR and early AED access (survival chances can be increased by as much as 40 percent). Our AED awareness course allows participants to gain hands-on experience of AED's as well as practising CPR. 

Fire safety awareness

Key course content:
  • The elements of the fire triangle
  • Evacuation procedure (site specific)
  • Fire hazard awareness
  • First aid in relation to burns/smoke inhalation
  • Fire extinguisher types
  • Fire extinguisher use and operation
  • Classification of fire types
Course duration: 2.5 hours or contact us to discuss your requirments

As well as covering key content such as fire extinguisher types and awareness of common fire hazards we will also work with you to ensure our training covers your specific requirements (such as location specific evacuation policies and risk factors).

Food hygiene awareness

Key course content:
  • Basic principles of food hygiene
  • Infection control techniques
  • Identifying high risk foods
  • Advice and treatment in food poisoning cases
  • Standards of personal hygiene
  • Temperature and the 'danger zone'
  • End of course quiz to confirm learning 
Course duration: 5 hours

There are more than 500,000 cases of food poisoning each year in the UK. Many of these cases could be prevented by following the basic principles of food hygiene. Our food hygiene awareness courses are pitched at an ideal entry-level  for those involved in the preparation/delivery or serving of food within their work environment. 

Health & safety awareness

Key course content:
  • Identifying site specific risks
  • Carrying out a risk assessment
  • Consequences of poor health and safety at work
  • End of course quiz to confirm learning
Course duration: 2 hours or contact us to discuss your requirements

According to the Health and Safety Executive (HSE) there were 27.3 million working days lost in 2014/15  in the UK due to work related injury and illness. Our awareness course identifies the risks specific to your workplace and works with particpants to develop risk reduction measures. 

Infection control

Key course content:
  • Identifying the chain of infection 
  • Infection prevention measures
  • High-risk groups  of people and infections
  • Background information on infectious bacteria such as MRSA
Course duration: 2 hours or contact us to discuss your requirements

Infection outbreaks can spread quickly, affect short and long term health and close businesses temporarily or permanently. This short course gets across the key information to keep you and others safe and well informed about how to act if an infection outbreak occurs.

Blood-borne virus awareness

Key course content:
  • Identify what blood-borne viruses are
  • State legal duties of employers and employees
  • Discuss actions to be taken after possible infection with a blood-borne virus
  • Carry out effective infection control practices
  • Explain the incident reporting process
  • Explore discrimination in relation to blood-borne viruses
Course duration: 3 hours or contact us to discuss your requirements

This hands-on course uses true to life spill kit products to allow particpants to experience dealing with simulated blood spillages in a safe learning environment.

Equality & diversity

Key course content:
  • Identifying the difference between prejudice and discrimination 
  • Exploring the 9 'protected characterisitcs' of the Equality Act 2010
  • Defining harrassment and victimisation
  • Employer responsibility around equality and diversity
Course duration: 2 hours or contact us to discuss your requirements

The Equality Act 2010 and the 9 protected characteristics are relevant to all of us in every workplace. This interactive course explores the key elements of the  Act through open discussion and scenarios in a safe and supportive environment.

Mental capacity

Key course content:
  • Key aspect of the Mental Capacity Act 2005
  • Key facts about mental capacity
  • Powers of attorney
  • Deprivation of liberty 
  • Advocates and available support to those lacking mental capacity
Course duration: 2 hours or contact us to discuss your requirements

Many people will need support, advice and guidance in their lifetime around mental capacity. This course looks at the different conditions and situations when someone may lack capacity and the support available to them.

Communiction awareness

Key course content:
  • Exploring a person-centred approach to communication
  • Non-verbal communication
  • Active listening techniques
  • Confidentiality around communication
Course duration: 2.5 hours or contact us to discuss your requirements

This awareness course explores how we communicate and why whilst exploring common pitfalls in communication through interactive group work.

Customer service skills

Key course content:
  • Identifying individual customer needs
  • Exploring the language we use during customer interactions
  • Dealing with complaints
  • Benefits of excellent customer service to you, your customer and your business
Course duration: 4 hours or contact us to discuss your requirements

Excellent customer service is driven by a positive outlook. This course begins by looking at the thought processes of customers and the service provider and progresses to looking at customer focused language and how to handle complaints effectivley.

Train the trainer

Key course content:
  • Identifying different learning styles - how people learn
  • Creating 'SMART' Objectives
  • Designing effective lesson plans 
  • Delivering a micro-teach with feedback
Course duration: 7 hours or contact us to discuss your requirements

Our 1 day train the trainer course gives participants an introduction to teaching theory as well as allocating time to deliver a micro-teach session based on either a subject of their choice or a work focused subject which they can then go on to teach within their business. Participants will receive lesson plan templates to help them design their own lesson plans post-course.

Nutrition and hydration 

Key course content:
  • Defining nutrition, hydration and malnutrition
  • Signs and symptoms of malnutrition
  • Appreciate the importance of good hydration
  • Apply solutions to encourage effective nutrition and hydration
Course duration: 3 hours or contact us to discuss your requirements

Providers (where it is part of their role) must make sure that people have enough to eat and drink to meet their nutritional and hydration needs and receive the support they need to do so.

Moving and handling

Key course content:
  • Identifying key legislation relevant to moving and handling
  • State employer and employee responsibilities
  • Demonstrate effective moving and handling techniques (inanimate objects)
  • Demonstrate effective moving and handling techniques (people moving)
Course duration: 6 hours or contact us to discuss your requirements

This 6 hour moving and handling course allows participants to demonstrate correct moving and handling techniques when moving both inanimate objects and people. This course is also available as a 3 hour course where inaminate object training only is required.